Ordering Online with us is safe and secure!
We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.
We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order (only) or a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise.
Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.
Delivery charges are calculated on a per-product, weight and dimensional basis depending on the delivery carrier. Please make note of the delivery charges associated with each item.
Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.
If we should receive a concern about any part of our service, by phone, e-mail or letter, then it will be dealt with promptly (generally we will reply within 5 working days).
Our customer service team members are extensively trained so that we can resolve issues with customers in a respectful, timely and efficient manner.
We also understand that a customer's concern can often be due to a misunderstanding, an incorrect product or a service that didn't meet expectations. To ensure that all issues are fully investigated, we will collect all the relevant information, such as accounts, customer service reports and any feedback received. We will use this information to investigate the concern and take corrective action if necessary.
At our business, we take customer service seriously and pride ourselves in providing an excellent service for all our customers. We believe that our customer service policy helps to ensure that all customer concerns are taken seriously and addressed quickly and professionally.